This Refund Policy applies to purchases of Tino University Mind, sold by Wacoo Paul, trading as Tino University Mind. Our order process for international purchases is conducted by our online reseller Paddle.com Market Ltd (Paddle). Paddle.com is the Merchant of Record for all such orders, provides customer service enquiries and handles returns.
30-day money-back guarantee
If you are not satisfied with a Tino University Mind subscription, you can request a full refund within 30 days of the order date of the payment you want refunded — including the first payment of a subscription and each renewal payment. You do not need to give a reason.
What is covered
- Monthly international subscriptions (Student, Plus and Pro) paid by card or PayPal through Paddle.
- The most recent renewal payment, within the 30-day window for that payment.
- Payments taken in error, duplicate charges and charges you did not authorise — these are refunded in full whenever we or Paddle confirm them, regardless of the window.
How to request a refund
- Contact Paddle, our Merchant of Record, at paddle.net — the fastest route, because Paddle holds the transaction and issues the money back.
- Or email us at tinouniversitymind@gmail.com and we will pass the request to Paddle for you.
Please include:
- the email address on your Tino University Mind account;
- the email address used at checkout, if different;
- the Paddle order, transaction or invoice reference from your receipt email;
- the plan and the payment date;
- anything you would like us to fix — useful, but never required for the refund.
Once approved, Paddle returns the money to the original payment method. Banks usually show it within a few business days, though the exact timing is set by your bank or card issuer.
Cancelling a subscription
- You can cancel at any time — from the subscription management link in your Paddle receipt email, or by asking us at tinouniversitymind@gmail.com.
- Cancellation takes effect at the end of the billing period you have already paid for. You keep access until then, and you are not billed again.
- Cancelling on its own does not return money for the current period. If you also want that period refunded, request a refund within the 30-day window as described above.
- Deleting your Tino account does not cancel a subscription by itself — cancel it as above so no further payment is taken.
When a refund may not apply
- Payments older than 30 days, unless the law in your country gives you a longer right or the charge was unauthorised, duplicated or taken in error.
- Accounts closed by us for serious breach of the Terms of Service — for example fraud, abuse of other students or attacks on the service.
- Repeated refund requests that indicate the guarantee is being used to obtain the service without paying for it.
Paddle's own refund policy also applies to these orders, and nothing here removes rights you have under your local consumer law.
Uganda mobile-money credit purchases
Uganda payments for Service Credits are made by MTN or Airtel mobile money directly to us, not through Paddle. If a mobile-money payment is not credited correctly, or you were charged twice, email tinouniversitymind@gmail.com with your payment reference and the phone number used and we will correct the balance or return the money. Credits already spent on AI study work cannot be returned, because the work has already been done for you.
Questions about a payment or refund? Email tinouniversitymind@gmail.com. Related: Pricing · Terms of Service · Privacy Policy.
Tino University Mind is sold by Wacoo Paul, trading as Tino University Mind.